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After years of outsourcing to a photo lab, Tiny Pixels recently brought printing in-house with leading inkjet technology from Epson, the Epson SureLab D3000

Lancashire-based business Tiny Pixels are experts in School and Nursery Photography and have been trading for over a decade. The team prides itself on offering customers a choice of creative natural looking photographs at affordable prices. To deliver this promise Tiny Pixels have long been relying on a local photo lab to which all print jobs had been outsourced.

At the end of 2017 Tetenal Sales Representative Chris Allsopp stopped by at the business to get a better picture of their situation and understand if Tetenal could help optimise their workflow. Chris remembers the visit: “I met Business Manager Geoff Watson and he explained that all their work was printed externally. I understood that print quality was sometimes inconsistent which also caused delays in their workflow. When I suggested to gain full control over the printing process by bringing it in-house, Geoff was sceptical.

However, he came back to me a few months later to discuss the options and I talked him through the benefits of Epson’s inkjet technology.”

Bringing printing in-house

In early 2018 Tiny Pixels decided to fully commit to their own printing solution and purchased an Epson SureLab D3000 through Tetenal. Geoff Watson explains the decision from his point of vie: “We had been working together with the external lab for several years, but as they got busier we realised we needed a more reliable solution. Chris Allsopp at Tetenal then invited us to see the Epson SureLab D3000 at their show rooms in Leicester. We saw the printer in action and were convinced straight away. It was a big step for us and we did have concerns how the team would manage as none of us came from a printing background. However, six months down the line I can now say that it was definitely the right decision.”

Offering complete piece of mind

In addition to supplying customers with the right printing solution, Tetenal can also organise the entire equipment delivery and setup process, giving the customer complete piece of mind. At Tiny Pixels the challenge was to bring 120kg of equipment up to the first floor. Following the site survey it was decided to employ the help of a fork lift truck!

Optimising the workflow

After the successful installation and half day training in February Tiny Pixels have now accomplished their first peak season of school photography with the new lab. Office Manager Emily Watson, who is in charge of the printer, now looks back at the last few months: “The first season with the new printer went really well. The entire workflow is now in our hands which makes it a much smoother process, even at busy times.”

User-friendly printing process

Emily further explains how her initial concerns turned out to be far from reality: “First I was nervous as this is something I haven’t done before and I thought it would be complicated to get a full understanding of the printer. When I saw how user-friendly the machine is, I was completely taken by surprise. The training with Tetenal was a half-day session at the end of which I had a good understanding of what I needed to know to use the printer for our business. Apart from that the quality is stunning and so consistent.”

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