Return, refund & cancellations policy
Please call the Tetenal UK Office on 0116 289 3644 further information and to arrange the return or refund of goods.
Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original unused condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item or send a replacement product.
We can only accept the return of opened items if they are faulty or incorrect. We are unable to exchange items that are not damaged, defective or incorrect.
Cancellations of all orders must be processed before the goods have reached the shipping stage and have left our warehouse. Please call 0116 289 3644 for information.